Last updated 2026-10-05

Refund and Cancellation Policy

This policy explains how cancellations and refunds work for services connected to NoChat, operated by BITRY LTD ("Bitry LTD", "we", "us"). It covers three things: per-meeting fees for venues, event tickets, and in-app purchases. Nothing in this policy limits rights you have under applicable law.

1. Venue fees (per meeting)

1.1. What it is. Cafés and restaurants pay no monthly fee. They pay only a fee for each completed meeting: a meeting NoChat booked at the venue for two app users, where both guests arrived, as recorded by the app's arrival check or confirmed by both guests. Fees are invoiced monthly and payment is due within 7 days of the invoice. Prices are listed on the Pricing page.

1.2. Free period. The first 14 days, starting on the date the app launches in the venue's city (or on approval, if later), are free. The per-meeting fee is waived, and nothing is charged before launch. Cancelling during the free period costs nothing.

1.3. Cancellation. A venue can cancel at any time from the partner panel at partners.nochat.site. Cancellation takes effect immediately. Fees for completed meetings before cancellation remain payable; nothing else is billed.

1.4. Refunds. Fees for completed meetings are not refunded, except where required by law. Up to 2 disputed meetings per venue per month are credited on the next invoice without questions. If we charged you in error (for example, a duplicate charge, a charge during the free period, or a charge for a meeting that was not completed), we will refund or credit the incorrect amount.

1.5. Non-payment. If a payment fails, there is a 14-day grace period. After that, new bookings at the venue are paused until the balance is paid.

1.6. The full terms are in the Venue Partner Agreement.

2. Event tickets

2.1. Event ticket sales are available only after the app launches in the venue's city.

2.2. Who sells the ticket. The venue hosting the event is the seller and is responsible for refunds to ticket buyers. NoChat provides the platform and charges the venue a platform fee of 10% of the ticket price.

2.3. Buyer refunds. Ticket buyers can:

• get a refund if they cancel up to 48 hours before the event starts;
• request a safety refund at any time, including within 48 hours of the event.

2.4. If the venue cancels an event, ticket buyers are refunded.

3. In-app purchases (app users)

3.1. Meet packs and Super Meet are sold inside the NoChat app through the Apple App Store or Google Play, not by Bitry LTD directly. The store processes the payment.

3.2. Refunds for these purchases follow the store's policies. Request them from Apple (reportaproblem.apple.com) or Google Play (order history in your Google account). We cannot issue store refunds ourselves.

4. How to request a refund

4.1. For venue fees and event tickets, email connect@bitry.io with:

• the venue name, or the email or phone number used for the purchase;
• the date and amount of the charge;
• the reason for the request.

4.2. We reply within 5 business days. Approved refunds go back to the original payment method. The time it takes to appear depends on your bank or card issuer.

5. Chargebacks

Please contact us at connect@bitry.io before opening a dispute or chargeback with your bank. Most billing problems can be fixed faster by email. If a chargeback is opened, we may provide the relevant billing records to the payment provider to respond to it. This does not affect your right to dispute a charge with your bank.

6. Contact

BITRY LTD
Registered in England and Wales, company number 16107519
71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: connect@bitry.io